HOW MANAGEMENT REVIEW AND ISO STANDARD ARE RELATED WITH EACH OTHER
Management Review and ISO standard are closely related with each other. It is one of the mandatory things for ISO management system standard Certification and after certification. Most of the companies do it very frequently as it needs basis. But this should be done at planned intervals according to ISO management system standard requirement. Twice in a year is standard for ISO Certified company.
How much it is suitable, adequate, effective and aligned with the company’s strategic direction that is checked by this Management Review Meeting(MRM). In another word you can say QMS(Quality Management System) performance is measured by this meeting.
It is told in the clause number 9.3 of ISO 9001:2015 standard. 9.3 is the sub clause of main clause 9. Clause 9 describes the Performance evaluation of the QMS. It is divided into three parts one is MONITORING MEASUREMENT ANALYSIS AND EVALUATION second is INTERNAL AUDIT and the third part is MR(Management Review)
Management Review Meeting
Management Review and ISO standard is a part of each other. One cannot live without other. There is a guideline for performing MR according to ISO 9001 or management system standard. Usually there should be two parts one is input and another is output
INPUT: Previous status of MR, any changes of external and internal issues, customer satisfaction and feedback, status of quality objectives, conformity of products and services, status of NC and CA Plans, monitoring & measurement result of products and services, internal audit report, performances of external providers, adequacy of resources, effectiveness of actions taken on risks and OFI(Opportunity of improvement)
OUTPUT: Decisions and actions from the management on OFI, any need for changes of QMS and resource needs.
For effectiveness of ISO management system standard certification there is a close relation between the two phrase and that is Management Review and ISO Standard.
ISO Certification and Internal Audit are closely related with each other. Without internal audit you cannot achieve iso certificate and you cannot hold your certificate without performing internal audit regularly.
There is few mandatory things for ISO certification. Before getting certification you will have to prepare ISO documents. After documentation and implementation you will have to perform internal audit. It is must doing job. Usually two internal audits are done in a year. However, It can be done in any frequency.
The clause number 9 of ISO 9001:2015 has told to measure the quality management system after implementation of standard requirements and after certification. Sub clause 9.2 told to perform internal audit to measure the performance of ISO standard. After performing internal audit the report should be submitted to the top management for review. So, ISO Certification and Internal Audit are very important terms.
What is Internal Audit?
Systematic, independent and documented process to finding fact and evaluating it objectively to determine the extent to which audit criteria are fulfilled.
How to Do Internal Audit?
There are few steps to perform audit. Audit team build up, Prepare Audit plan, Fixing Audit Scope, prepare Audit checklist and share plan to the auditees before audit date. In the audit day there are also few steps like: opening meeting, onsite activities and finally closing meeting and report preparing.
Who Can Do Internal Audit?
To perform ISO internal audit, it is necessary to have internal auditor certificate or internal auditor training. Without internal auditor training you will not understand how to do audit. If you think you have no trained internal audit then you can build up a team from your organization or you can hire a Certified internal auditor.
Why Internal Audit in ISO?
ISO Certification and Internal audit are strongly bonded with each other. Internal audit can be compared with a mirror. What are happening inside the organization, you can see it from the internal audit result. In the language of ISO it is also called the first party audit. It is mandatory for iso certification and iso certified company. From this first party audit you can check different process within the scope.
Benefits of Internal Audit
There are lots of benefits of performing internal audit. It finds faults and gaps in the processes of your organization. It creates competence of your staffs. It creates honesty among the staffs. It reduces wastes in production. Finally it helps to grow your revenue.
How to find internal auditor?
There are few certification bodies who regularly arrange internal auditor training in Bangladesh. Like other training organization Advanced Assessment Services providesinternal auditor training regularly. The best thing is it is free of cost if you are going to apply for ISO certification from AAS. Selecting AAS as your certification body means you are saving money from ISO Certification and Internal audit.
Clause 8 is the most important clause among other clauses of ISO 9001 2015 standard. It works with the main process of the company. The central process which is direct related with the product or services. If a company effectively implements the requirement of this clause then easily it can achieve the customer requirement.
This clause 8 has some sub clauses: 1- Operational Planning and control. 2- Requirement for product and services. 3-Design and development of product and services. 4-Control of Externally provided processes for product and services. 5-Production and Service Provision. 6-Release of Products and Services. 7- Control of non-conforming product and services.
Desription of Sub Clauses of 8
The above sub clauses of clause 8 of ISO 9001 describes the systematic way to go production or processing of services it provides to the clients. Before production or processing the services the company needs planning then product or service requirement. Then about design. However, some company outsources this part(8.3)
After doing plan and setting product and service requirement it is necessary to import or purchase raw material from the supplier or vendors. So, 8.4 expresses the suppliers requirements- Maintaining approved supplier list and evaluating them once in a year is must doing things for a company who are advancing to achieve ISO 9001 Certificate.
Sub clause 8.5 of 8 of ISO 9001 explains Production related various steps including production and service control, identification and traceability, customer property for production or service processing, Product preservations after production, Any service warranty or guarantee after delivery of the product or services and control of any changing during the production etc.
Sub clause 8.6 tells Product releasing terms , During the production if any nonconforming products are found that should be controlled and separated by attaching sticker on the product in the production area for stopping unwanted mixing with good quality product.
Summary of Clause 8 of ISO 9001 2015
Production of product and service providing related all requirements are found in this clause 8.
BD Quality Certificates post will help you to know what is quality certificate. It will also help you how to get quality certificates in Bangladesh. Quality means here in this post is ISO quality certificates. It is known as ISO 9001 Certificates. It is also called QMS or quality management System certificates.
Quality certificates can be achieved from ISO Certification Bodies or from ISO Companies. In Bangladesh almost all certifications body are from abroad. Most of the foreign bodies have agent in Bangladesh to perform audits before quality certificates for the company. AAS is the UK based ISO Certification body partner in Bangladesh who perform audits before issuing quality certificates.
To get quality certificates it is necessary to implement ISO 9001 requirements in your organization. You can apply that in all the processes or departments. However, you have the right to choose the processes for implementing 9001 requirements in your organization.
Quality certificates are issued by the CB(Certification Body) after performing audit in your organization. But before CB audit you need to implement some requirements. Some documents like quality policy, quality objectives, QMS scope setting, Process related some documents etc. Internal audit record, training record, calibration record(if necessary) Management Review Meeting record, Product or service monitoring record, NC record etc are the precondition to get certified on quality.
Recently we are observing some Indian Certification Bodies are tempting Bangladeshi organizations to obtain quality certificates for cheap price without implementation of ISO 9001 requirements. I will suggest those organizations please do not fall on their dishonest offer. Those quality certificates will not add value in your organization. So, taking those cheap certificates from them means you are keeping your company far from knowing about quality. That type of quality certificates will not help you to buildup the foundation of quality.
Before quality certification you need to prepare some guidelines, you need to do internal audit and management review meeting. A consultant can help you to prepare those guidelines. But it is a matter of extra cost without certification cost. Though it is extra cost but you cannot avoid those cost if you really want quality practice in your organization.
To reduce extra cost before certification you can hire free lancer quality consultant who can help you to prepare those guidelines. He can help you to do internal audit at a very low cost. AAS has well known quality free lancer consultants in Bangladesh on various ISO standards. So, to get a quality consultant you can contact with AAS . To know quality certification process you may go here
ISO 9001 Clause 7 for 2015 version is also known as Support. This support is for the organization for establish implementation and maintain of quality management system. Top management will provide it. There is several sub clauses and sub sub clauses in this standard. Resources, Competence, Awareness, Communication and documented information are the main topics of this standard of ISO 9001 Clause 7.
People, Infrastructure, Environment, Monitoring and Measuring Devices, Organizational Knowledge are the main sub sub clauses of Resources. For proper implementation of QMS the above topics are necessary and the top management will ensure that those all are present in the organization.
To ensure competence the company will verify the education, work experience training etc for the people.
After setting quality policy and objectives that shall be communicated to the all staffs for effective implementation of QMS ISO 9001 2015.
Communication guideline shall be there for external and internal communication. To ensure this guideline what, when whom to how to and who word can be used.
The company will determine what documented information is required for the effectiveness of the qms. Based on company size, type, activities, processes this documents may differ from company to company. The company may also follow the document control procedure in this regard. All kind of support including the above should be placed by top management according to the ISO 9001clause 7.
